Shipping policy

Where we deliver

Velmarette currently ships to eligible addresses in the 48 contiguous United States and Washington, D.C. We do not currently offer delivery to Alaska, Hawaii, U.S. territories, military addresses, or international destinations. Available delivery options are shown at checkout.

Shipping charges

Standard shipping is calculated at checkout based on package weight. Standard shipping is free on eligible orders with a merchandise subtotal over $100.00 USD after discounts and before taxes. Orders of $100.00 USD or less pay the applicable shipping rate. The shipping charge and any applicable taxes are shown at checkout before you pay. Review the delivery option and total before completing your purchase. Prices and charges are in US dollars (USD).

Processing and delivery estimates

For orders containing 1–20 products, allow approximately 2 full working days for processing before dispatch after we receive your completed order and payment authorization. Standard US transit is estimated at 2–5 working days after dispatch. Allow approximately 4–7 working days in total for processing and delivery of a small order.

Working days exclude weekends and public holidays. These are estimates, not guaranteed arrival dates. Product availability, order size, holidays, weather, and carrier conditions may affect timing. Please contact us before ordering more than 20 products so we can confirm the applicable processing estimate.

If shipment is delayed

If we cannot ship within the processing time stated for your order, we will contact you with the available information and, as required by law, offer the choice to agree to a revised shipment date or cancel the unshipped merchandise for a prompt refund. Estimated delivery wording does not limit those rights.

Tracking and delivery questions

When your order ships, available tracking information is sent to the email address used at checkout. If the expected delivery date has passed, tracking appears incorrect, or your order has not arrived, email calebjoshco@gmail.com with your order number so we can investigate and explain the next steps.

Address changes and unsuccessful delivery

Please check your address, apartment or unit number, and contact details before ordering. Contact us promptly if a correction is needed. Changes cannot be guaranteed once processing has begun.

If an order is returned after an unsuccessful delivery, contact us so we can review the situation. Any proposed reshipment charge will be explained before you agree to it. This does not limit any refund or other remedy required by law.

Damaged or incorrect orders

If your order arrives damaged or contains an incorrect item, contact us promptly and keep the item and packaging while we review the issue. See our Return and Refund Policy for details.

Contact

For shipping and order support, email calebjoshco@gmail.com.