CUSTOMER CARE
Your questions, considered.
Find help choosing your care, understanding an order, or getting in touch.
Where should I start?
Begin with a cleanser and moisturizer suited to your needs. Read each product description and ingredient list, then add targeted care only when its purpose and directions fit your routine.
Where can I find the ingredients?
Check the product description and any Ingredients section on the product page. Always check the packaging when your order arrives, since the label is the final reference for the product you receive. Contact us if information you need is missing.
How do I know when to use a product?
Follow the directions on the individual product page and packaging. Do not assume every serum or active formula is suitable for twice-daily use or for layering with other active products.
Can I use these products on sensitive skin?
Suitability depends on the formula and your individual sensitivities. Read the full ingredient list and any product-specific guidance. If you have a diagnosed skin condition or are uncertain, seek advice from a qualified healthcare professional.
How much is shipping?
Shipping is calculated at checkout based on order weight. Standard shipping is free on eligible orders over $100 USD after discounts and before taxes, to addresses in the contiguous 48 states and Washington, DC. See our Shipping Policy for processing estimates and delivery details.
How will I track my order?
When tracking is available for a shipped order, it is shared through your shipping confirmation. If you need help with an order, contact us with your order number.
Can I return a product?
Returns and refunds are limited to damaged or incorrect orders, subject to any rights required by law. See our Return and Refund Policy for the full terms and contact us for help with an affected order.
My order arrived damaged or incorrect. What should I do?
Email calebjoshco@gmail.com as soon as possible with your order number, a description of the issue, and clear photos of the item and packaging when available. Keep the affected items and packaging while we review the issue.
Can I change or cancel an order?
Contact us as soon as possible with your order number. We will check whether a change or cancellation is still possible. Orders that have entered fulfillment may no longer be changeable.
Where do you ship?
We ship to eligible addresses in the contiguous 48 states and Washington, DC. We do not currently ship to Alaska, Hawaii, U.S. territories, or international destinations. See our Shipping Policy for delivery details.
Do you offer subscriptions?
There are currently no recurring product subscriptions. An email signup is a marketing subscription and does not place an order or authorize a recurring payment.